Contract: Multilingual translation and TM/TB build for global customer support content
This contract covers multilingual translation and TM/TB build for global customer support content for a global CX company.
- Contract date
- Service area
- Content Production & Localization
- Client type
- A global CX company
- Role
- Contractor
Contract overview
This contract covers multilingual translation and TM/TB build for global customer support content for a global CX company.
Scope of the contract
- Translated customer support content across a wide range of language pairs.
- Had experts review and post-edit AI machine translation output.
- Built project-wide translation memory (TM) and a termbase (TB).
- Delivered translations on FAQ-based turnaround schedules with a managed staffing plan and project management.
Technologies & capabilities
Multilingual translation · MT post-editing (MTPE) · TM/TB construction
Contract scope at a glance
